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Unexpected taste of wartime

Unexpected taste of wartime

I don’t know how you’re getting on with the BBC’s new Sunday-Night drama: SS-GB. Len Deighton’s tale of what Britain would have suffered if the Nazis had won the last war is undoubtedly chilling. It brought to mind a wee frisson of my own from more than 30 years ago. I was a recently qualified […]

New weekend destination from Aberdeen

New weekend destination from Aberdeen

I wouldn’t normally do travel features here, but I can’t resist mentioning this: in March, 2016, a new international route will be starting from Aberdeen Airport and I can’t recommend the destination enough to you. Icelandair will be starting daily flights between Dyce and Reykjavík. This is good news for four reasons. First, Reykjavík is a wonderful, unspoiled city, […]

Bitten lips of customer service

Bitten lips of customer service

You might have noticed a news story listing the 20 daftest complaints made by holidaymakers in the last year. These included someone who wanted a refund from a coach-tour company because “the guide was too ugly”; someone who went on a fly-drive to Germany and was upset that the road signs were not in English […]

When courtesy works both ways

When courtesy works both ways

This is a story of two customers. Both were airline passengers. Both were due to fly with British Airways from London Heathrow to Aberdeen last Friday afternoon. Both turned up with roughly 90 minutes to spare before check-in closed, and both discovered that the previous BA flight had been cancelled and that its passengers had been […]

How to get perfect service

How to get perfect service

The older I get, the more irritable I become. Mrs Harper now wonders if I have been studying at the Victor Meldrew School of Diplomacy. There is scarcely a trip out these days that doesn’t shorten my fuse, either because of other people’s driving, sullen service in shops, and my pet hate of the moment: the compulsion of […]

Walking Aberdeen's wartime history

Walking Aberdeen’s wartime history

It was an odd way to fill a Friday night. I walked the streets of Aberdeen for nearly three hours looking at World War II bomb sites. I wasn’t alone. I was in the company of 14 other heritage-curious North-easters, all of us led by historian Dr Fiona-Jane Brown. The Aberdeen Blitz tour follows the […]

Message from two strangers

Message from two strangers

Here is something that will lift the hearts of all of you living in North-east Scotland, and possibly depress those expats longing for home. I was out walking the dogs the other morning when a white van slowed down as it approached us on the hill road. I am used to being asked for directions, […]

Employer grabs workers' tips

Employer grabs workers’ tips

What would you think of an organisation that dipped into its employees’ pockets and took their small change? Would you view it kindly if it demanded that its workers handed over any tips in order to boost the company’s bottom line? Or if many of its workers were volunteers, with no income other than the […]

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